Frequently asked questions
Delivery
How long does delivery take?
Most orders under 10,000 finish the same day. Larger orders (10,000 to 100,000) usually take one to a few days. After you pay, the tracking page and the support chat show an estimate based on how long similar orders actually took.
When does my order start?
Orders start once your payment is confirmed. Crypto payments confirm after the network confirms the transaction, which is usually 5 to 30 minutes.
Do you need my password?
No. We never ask for your password. All we need is the public link to your profile, post, channel or server invite.
Does my account need to be public?
Yes. Keep the profile or post public until the order completes. Private accounts pause delivery, and an account that goes private can void refills.
What does "gradual" delivery mean?
Gradual delivery spreads your order over two to three days instead of delivering as fast as possible, so growth looks steadier. It costs the same.
Refills
What is a refill?
If your count drops during the refill period, we top it back up for free. Pick a 30, 60 or 90-day refill when ordering. Each refill option includes a set number of refill requests.
How do I request a refill?
Open your order from the tracking page or your account and select Request refill. Refills open once the order is delivered and stay open for the period you chose.
Payments
Which payment methods do you accept?
Crypto (Bitcoin, Ethereum, Litecoin, USDT and others) is our main method. Debit and credit cards are accepted where shown at checkout; card payments are converted to crypto by our payment partner and may need a quick ID check.
My crypto payment hasn't shown up yet.
Payments show once the network confirms them. If you paid to our wallet directly, make sure you submitted the transaction ID on the payment page. If it's been more than an hour, open a ticket with your order number and transaction ID.
Can I get a refund?
Orders that haven't started can be cancelled for a refund. Delivered or partly delivered orders aren't refundable, but undelivered amounts on partial orders are refunded. See the refund policy for details.
Orders
Can I order a custom amount?
Yes. Type any amount and you'll pay the flat price for that range. Amounts above our largest package go to a quick quote: submit it and we'll reply by email with a price and payment link.
Can I change the link after ordering?
Before the order starts, yes. Open a ticket with your order number and the new link. Once delivery has started, the link can't be changed.
Do I need an account to order?
No. Guest checkout only needs your name and email. An account lets you see all your orders and tickets in one place.
What if the platform suspends or restricts my account?
Platforms sometimes flag accounts by mistake. We're not responsible for actions a platform takes on your account, and those aren't covered by refunds or refills. You agree to this at checkout.
Titan
How is a Titan setup delivered?
Titan setups are digital. After payment you get a download link by email and on your order page. If the setup needs to be prepared for you, we deliver it by email and your order page shows when it's ready.
No matching questions. Ask us directly.